Privacy & Cookies Policy

Privacy Policy

This Privacy Policy (the “Policy”) explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (“UK GDPR”). This Policy applies to visitors and users (individually, “you”) of our websites and any other online services. Please note that not all services described herein are available in all jurisdictions. We are committed to safeguarding your privacy. If we request information that can identify you (“personal data”), you can be assured it will be handled in accordance with this Policy. We may update this Policy periodically by revising this page. Please check back regularly to stay informed about any changes. Data We Collect We may collect the following personal data:

1. Name.
2. Contact information, including email address and phone number.
3. Demographic information such as address and postcode.
4. Technical data, such as IP address, browser type, and information collected via cookies or similar technologies (e.g., Google Analytics).

How We Use Your Data We process your personal data to provide services, fulfil your requests, and for the following purposes:

• Internal record keeping.
• Processing orders and obtaining payment.
• Improving our products and services.
• Sending you updates or marketing communications, if you have opted in.

Lawful Basis for Processing We process your personal data based on one or more of the following legal grounds:

1. Consent: Where you have provided explicit consent for specific purposes.
2. Contractual necessity: To perform a contract with you or take steps at your request before entering a contract.
3. Legal obligation: To comply with applicable legal requirements.
4. Legitimate interests: To pursue our legitimate business interests, provided your rights and freedoms are not overridden.

Security Measures We are committed to ensuring your personal data is secure. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. Your Rights Under UK GDPR, you have the following rights:

1. Right to Access: Request a copy of the personal data we hold about you.
2. Right to Rectification: Request corrections to any inaccurate or incomplete data.
3. Right to Erasure: Request deletion of your personal data under certain circumstances.
4. Right to Restrict Processing: Request a restriction on how we process your data in specific situations.
5. Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
6. Right to Object: Object to processing based on legitimate interests or direct marketing.
7. Right to Withdraw Consent: Withdraw consent where processing is based on consent.
8. Right to Complain: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

Controlling Your Data You can opt out of marketing communications, update your preferences, or withdraw consent at any time by contacting us via our website or email. Our contact details are available on our contact page. We will not sell, distribute, or lease your personal data to third parties without your explicit consent or unless required by law. Sharing sensitive data will always require opt-in consent. Retention Period We retain your personal data only as long as necessary for the purposes outlined in this Policy or to comply with legal obligations. Typically, data is kept for a minimum of 6 months and a maximum of 5 years. Third-Party Services We may use trusted third-party service providers to assist in delivering our services. These providers are contractually obligated to process your data securely and in compliance with UK GDPR. Cookies Our website uses cookies to enhance user experience and analyse site traffic. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy. If you have concerns about how your personal data is handled, please contact us. We are committed to addressing your queries promptly and transparently.